Need Help?
IOULegacy support is available through our in-app assistant and by email. We do not currently offer live phone support.
💬
In-App Assistant
Tap the assistant button on any page
Response Times
Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern
Typical response time: 1–2 business days
Common Topics
- 🔒 Account access
- 💳 Billing questions
- 🛠 App navigation
- 📄 Document upload issues
- 📷 Photo & media help
- 🔐 Privacy & security
For Faster Help
When emailing, please include:
- The email address on your account
- Your device type (iPhone, Android, desktop, etc.)
- Screenshots, if relevant
- A short description of the issue
IOULegacy is not an emergency, crisis-response, or medical service. If you are experiencing an emergency, call 911 or your local emergency services. Please do not send highly sensitive personal information by email unless it is necessary for resolving your issue.
